What do customers say about Con Edison’s smart meter?
Customer opinions on Con Edison’s smart meter vary. Some customers appreciate the benefits of the smart meter, such as more accurate billing and the ability to track their energy usage.
Other customers have raised concerns about privacy, health effects, and the cost of installing the meter. It’s important to note that Con Edison has addressed many of these concerns by implementing safeguards to protect customer data and addressing health concerns related to smart meters.
If you have specific questions or concerns about Con Edison’s smart meter, I recommend contacting their customer service department.
Are there any complaints about Con Edison’s smart meters?
Yes, there have been some complaints about Con Edison’s smart meters. Some customers have reported issues such as billing inaccuracies, difficulty opting out of the program, concerns about data privacy and security, and health concerns related to radiofrequency (RF) emissions from the meters.
Con Edison has addressed many of these concerns by implementing safeguards to protect customer data, offering opt-out options, and addressing health concerns related to smart meters. They also have a customer service department that is available to address any issues or complaints customers may have.
If you are experiencing issues with Con Edison’s smart meter or have any concerns, it is recommended to contact their customer service department to discuss your concerns and seek a resolution.
How to file Coned smart meter complaints
Here are some steps you can take to file a complaint:
- Contact Con Edison Customer Service: Start by contacting Con Edison’s customer service department to report your issue. You can call them at 1-800-75-CONED (1-800-752-6633) or submit a complaint online through their website.
- File a complaint with the New York Public Service Commission (NY PSC): If you are not satisfied with Con Edison’s response or if you feel they are not addressing your complaint, you can file a complaint with the NY PSC. You can submit a complaint online or by calling their Consumer Services Division at 1-800-342-3377.
- Reach out to your local elected officials: You can also reach out to your local elected officials, such as your state representative or senator, and let them know about your issue. They may be able to advocate on your behalf and help resolve the issue.
- Consider legal action: If you have exhausted all other options and feel that you have a legal case against Con Edison, you may want to consider speaking with a lawyer who specializes in utility disputes.
We hope this information helps you resolve your complaint with Con Edison’s smart meter.
Are there any complaints about coned smart meters’ billing inaccuracies?
Yes, there have been some complaints about billing inaccuracies related to Con Edison’s smart meters. Some customers have reported that their bills have increased significantly after the installation of the smart meter, while others have reported that their bills have decreased or become more accurate.
In some cases, billing inaccuracies may be related to issues with the meter itself, such as a faulty reading or an incorrect installation. In other cases, billing discrepancies may be related to changes in customer usage patterns, such as increased energy usage during peak hours.
If you suspect that your bill may be inaccurate, I recommend contacting Con Edison’s customer service department to report the issue and request a meter reading or investigation.
They can review your account and provide more information on your usage and billing. Additionally, if you are experiencing financial hardship and are having difficulty paying your bill, you may be eligible for payment assistance programs or payment plans offered by Con Edison.
Are there any complaints about Coned smart meters out-opting program?
Yes, there have been some complaints from Con Edison customers about difficulty opting out of the smart meter program. Customers who want to opt out of the program have reported that the process can be difficult and time-consuming and that they have faced resistance from Con Edison in trying to do so.
Con Edison does offer an opt-out program for customers who prefer not to have a smart meter installed at their residence. However, there are some conditions and fees associated with the opt-out program, and customers may need to provide a medical certificate to be eligible for the program.
If you are having difficulty opting out of the smart meter program, I recommend contacting Con Edison’s customer service department to discuss your options and seek assistance. They can provide more information on the opt-out program and help you navigate the process.
Are there any complaints about Coned smart meters’ data privacy and security?
Yes, there have been some concerns raised by Con Edison customers about data privacy and security related to the smart meter program. Some customers have expressed concerns that the meters could be hacked or that their personal information could be compromised, and have questioned the safeguards that Con Edison has in place to protect customer data.
In response to these concerns, Con Edison has implemented various measures to protect customer data and ensure the security of the smart meter program. These include encryption of customer data, secure communication protocols, and regular monitoring of the system for potential security breaches.
Customers who have specific concerns about data privacy and security related to the smart meter program can contact Con Edison’s customer service department to discuss their concerns and seek more information on the safeguards in place.
Additionally, customers can take steps to protect their own data, such as ensuring that their Wi-Fi networks are secure and using strong passwords for their online accounts.
Are there any complaints about coned smart meters’ dangerous RF radiation levels?
Yes, there have been some concerns raised by Con Edison customers about the potential health effects of radiofrequency (RF) radiation emitted by smart meters. RF radiation is a type of electromagnetic radiation that is emitted by many electronic devices, including cell phones, Wi-Fi routers, and smart meters.
Some customers have expressed concerns that the levels of RF radiation emitted by smart meters may be dangerous, and that they could lead to health problems such as cancer, neurological issues, and fertility problems. However, studies conducted by organizations such as the World Health Organization and the American Cancer Society have not found evidence that RF radiation from smart meters poses a significant health risk to the general public.
Con Edison has addressed these concerns by ensuring that their smart meters comply with FCC regulations and industry standards for RF radiation emissions.
Additionally, customers who are concerned about potential health effects from RF radiation can take steps to minimize their exposure, such as keeping a distance from the smart meter and using shielding materials to reduce exposure levels.
If you have specific concerns about RF radiation and smart meters, I recommend contacting Con Edison’s customer service department to discuss your concerns and seek more information. They can provide additional information on the safety measures in place and address any concerns you may have.
Wrap Up
In summary, there have been various complaints and concerns raised by Con Edison customers related to the smart meter program, including billing inaccuracies, difficulty opting out of the program, data privacy and security, and potential health effects from RF radiation emissions.
Con Edison has taken steps to address these concerns and ensure the safety and security of the smart meter program, including implementing safeguards to protect customer data, offering an opt-out program for customers who prefer not to have a smart meter installed, and ensuring compliance with FCC regulations and industry standards for RF radiation emissions.
If you are experiencing issues with the smart meter program or have any concerns or questions, I recommend contacting Con Edison’s customer service department to discuss your concerns and seek a resolution. They can provide more information on the program, address any complaints or issues you may have, and assist you with any opt-out requests or other inquiries.